Are you an MSP? We have something for you. 

Right-Size Your MSP Help Desk: A Data-Driven Staffing Formula

Most MSPs don’t realize they’re understaffed until the backlog hits. You’ll learn how to eliminate backlog, prevent burnout, hit SLAs more consistently, and finally build a service desk that scales with your growth.

This free guide shows you how to:

    • Apply the real formula behind help desk staffing

    • Forecast workload and prevent overload

    • Build a service desk structure that scales

    • Improve ticket flow and response times

Fill out the form to download the guide and take the guesswork out of staffing your help desk.

What’s Inside the Guide

Staffing Formula Basics

The simple math that shows how many techs your help desk actually needs.

Ticket & Tier Workload

How ticket volume and complexity shape your real staffing requirements.

Modern MSP Practices

What top MSPs do to reduce noise, prevent burnout, and scale smoothly.

MSP, why download this?

Because an understaffed help desk costs you far more than you think:

  • Time (constant firefighting, lingering tickets, and stalled projects)

  • Money (missed SLAs, escalations, overworked senior engineers)

  • Reputation (unhappy users, slower response times, and growing churn risk)

Get ahead of the chaos and staff your help desk based on real data - not guesswork.